Command Established

Sign In

Support

Answers for the station and the rig.

66 guides, written by the people who built the software.

Getting started

6 articles

Joining Your Department

Find your department at signup and ask to join, approve requests, share invite links, or set up a department for the first time.Aug 31, 2026

Understanding Permissions & Groups

Control who can see and edit what in your department using roles, permissions, and groups.Oct 19, 2026

Install as an App

Add Command Established to your home screen or dock on any device — no app store required.Aug 28, 2026

Keyboard Shortcuts

Jump to any module, search everything, and save forms without touching the mouse — every shortcut in one place.Aug 26, 2026

View the App as a Member

Preview the app as a regular member, or as a member of one group, to check permissions and see what your members see.Oct 19, 2026

Using the App Without Cell Service

What data is available without a connection and how to keep it fresh.Aug 28, 2026

NERIS integration

12 articles

How to Enroll Command Established in NERIS

Step-by-step guide for enrolling Command Established as a third-party integration in your NERIS account.Oct 14, 2026

Incident Review Workflow

How incidents move from draft through review, NERIS submission, locking, and post-submission corrections.Oct 21, 2026

Line Up Your Stations and Apparatus with NERIS

Match what NERIS already has with what's in Command Established, once, and never manage it by hand again.Oct 12, 2026

NERIS Incident Reporting: A Start-to-Finish Guide

Fill out an incident report so it's ready for NERIS — from dispatch times through submission and updates.Sep 7, 2026

How to Code Fireworks-Related Incidents in NERIS

Code fireworks-related fires, injuries, and citizen complaints consistently, based on NERIS Navigator guidance.Jul 3, 2026

How POVs Are Reported to NERIS

Track who rode in which personal vehicle, and report POV response the way NERIS guidance recommends.Oct 12, 2026

Dispatched but Nobody Responded

Whether to report a call no unit went on, state by state, and how to record it when your state wants it.Oct 26, 2026

Incident Personnel and Call Credit

Apparatus crews, POV responders, and members who covered the station — and what each one counts toward.Oct 25, 2026

Mutual Aid Incidents from NERIS

View incidents where another department named yours as the jurisdiction of record, synced read-only from NERIS.Aug 31, 2026

Tennessee Division of Forestry as an Aid Partner

Record aid given to or received from the Tennessee Division of Forestry on your NERIS incident reports.Sep 24, 2026

What's New for NERIS Schema 1.5

The new incident types, actions, and fields from NERIS schema 1.5, and the reporting habits worth updating.Oct 5, 2026

Merging Duplicate Incidents

Combine an incident started on scene with the one CAD created for the same call, without re-entering anything.Oct 12, 2026

Training & skills

6 articles

Training Management Best Practices

Build your training program, track certifications, prepare for ISO audits, and keep every hour documented.Oct 26, 2026

Certificates: Upload, Review & Definitions

Upload your certificates, review member submissions, keep definitions organized, and track renewals.Sep 21, 2026

Bulk Certificate Upload

Upload up to 25 certificate PDFs or images at once — AI extracts the details and matches members, you review and approve.Sep 21, 2026

Skill Packets

Organize skills the way your state publishes them — install a packet from the library or build your own.Sep 10, 2026

Skill Check-Offs

Record what your members can do — batch sign-offs after training sessions and individual check-offs.Oct 15, 2026

Compliance Programs

Evaluate members against configurable requirements — training hours, call counts, certifications — with live pass/fail status.Sep 7, 2026

Check-offs

3 articles

Check-Off Templates

Build reusable checklists, link inventory items, record meter readings, and schedule recurring checks.Oct 17, 2026

Live Check-Offs

Work through one checklist together from phones and rig tablets, then submit one shared record.Oct 26, 2026

QR Codes + Check-Offs

Pair QR codes with check-off templates to put daily checks right where the work happens.Sep 27, 2026

Inspections

3 articles

Inspection Forms

Build or import a checklist, review and publish it, and choose the form inspectors use in the field.Sep 20, 2026

Inspection Programs & Scheduling

Enroll properties, manage recurring schedules and inspector assignments, and turn due work into scheduled visits.Sep 20, 2026

Inspection Certificates & Notices

Set up templates, issue certificates and notices of violation, and email the saved PDF to property contacts.Sep 24, 2026

Inventory & maintenance

5 articles

Pre-Plan Reviews: Assign, Track, Print in Bulk

Assign pre-plan reviews to a group or a person, see who gets reminded, and batch-print pre-plans.Sep 7, 2026

Work Orders for Fire Department Operations

Manage maintenance tasks, equipment inspections, recurring schedules, and vendor tracking with work orders.Sep 7, 2026

Inventory Management Best Practices

Organize, track, and maintain your department's equipment — from SCBA compliance to ISO audit readiness.Oct 19, 2026

Inventory Inspections & Compliance

Record routine checks and batch tests, manage SCBA deadlines, and understand exactly how next-due dates update.Sep 8, 2026

Merging Duplicate Places

Combine duplicate property records, review what moves, and preserve inspection history.Sep 16, 2026

Scheduling & payroll

10 articles

Scheduling: Start Here

Find the right setup: shared platoons, individual rotations, or duty crews with signups and officer assignments.Oct 19, 2026

Platoon Scheduling

Shared rotations for crews that work together, including 24/48, Kelly schedules, and fixed weekdays.Oct 15, 2026

Personnel Rotation Scheduling

Individual repeating hours, shifts on different units, and dated schedule changes for each member.Oct 15, 2026

Duty Crews: Signups & Officer Assignments

Set up crews, sign up or request a shift, publish assignments, and know who gets notified.Oct 15, 2026

Set Up Weekly Crews and Per Diem Coverage

Regular weekdays, part-time crews, per diem coverage, and extra units for special details.Oct 15, 2026

Running Payroll Reports

Per-person time-sheet reports for any pay period, with a CSV that drops straight into your payroll processor.Oct 20, 2026

Setting Up Pay Rules

Who is paid for a trade, when overtime starts for each kind of member, and what time off is unpaid.Oct 20, 2026

Shift Trades

Offer a shift you can't work, take a colleague's, and review trades as an officer.Oct 20, 2026

LOSAP Points Tracking

Configure categories, point values, caps, and thresholds to match your municipality’s length-of-service award plan.Sep 7, 2026

Member Availability

Members say whether they can respond right now; the dashboard and station TV show who's available.Oct 20, 2026

Administration

7 articles

Custom Fields

Add dropdown fields to department records, manage choices, and find records using custom field filters.Sep 7, 2026

Managing Personnel Ranks

Create and assign rank titles, then use them to determine who is included in a compliance program.Sep 7, 2026

Understanding the Activity Log

Track every change made in your department — who edited what, when, and exactly what changed.Sep 21, 2026

Medical Clearances & Employment History

Track physicals, duty restrictions, hires, leaves, and separations on each member's profile, with the paperwork attached.Sep 11, 2026

Merging Duplicate Places

Combine duplicate property records, review what moves, and preserve inspection history.Sep 16, 2026

Policies & Procedures: Bulk Actions

Select SOPs and SOGs, reassign owners, change categories, and archive retired policies.Oct 1, 2026

Allowances: Gear & Uniform Money

Give each member a yearly amount to spend, let them submit receipts against it, and approve them as treasurer.Oct 17, 2026

Importing & exporting data

2 articles

Bulk Data Import

Move inventory, hydrants, and more in from spreadsheets with AI-assisted column mapping — and export it all back out.Oct 26, 2026

Bulk Certificate Upload

Upload up to 25 certificate PDFs or images at once — AI extracts the details and matches members, you review and approve.Sep 21, 2026

Notifications

2 articles

Enable Push Notifications

Incident alerts, assignments, and reminders on your phone, tablet, or computer — even when the app is closed.Aug 28, 2026

Notification Emails and Digests

Which notification emails arrive right away, which ones are bundled into a single digest, and why.Sep 9, 2026

Integrations

3 articles

Set Up CAD Email Integration

Connect your dispatch system so CAD emails automatically create incidents — no manual data entry.Oct 21, 2026

Connect Active911

Turn every Active911 alert into an incident, and carry the call through to a NERIS report.Oct 11, 2026

Merging Duplicate Incidents

Combine an incident started on scene with the one CAD created for the same call, without re-entering anything.Oct 12, 2026

Dashboards & displays

4 articles

Paired Devices

Pair a rig tablet or wall display as its own device, and keep work recorded under the person who did it.Oct 20, 2026

Set Up a Station Board Wall Display

A full-screen firehouse dashboard with live weather, announcements, readiness, and active-incident alerts.Oct 20, 2026

Tablet PINs for Shared Tablets

Set a PIN once, then sign in as yourself on the rig tablet so your work is recorded as yours.Oct 6, 2026

Member Availability

Members say whether they can respond right now; the dashboard and station TV show who's available.Oct 20, 2026

Hydrants

1 article

Adopt-a-Hydrant & Hydrant Directions

Let residents adopt hydrants from your public portal, manage the roster, and get driving directions to any hydrant.Aug 28, 2026

Maps & GIS

1 article

Drawing on the Map

Draw district lines and areas, show your uploaded boundaries, and choose which layers appear.Oct 26, 2026

Permits

2 articles

Permits: Setup, Applications & Payments

Permit types, fee schedules, public application forms, review workflow, and online payments.Sep 12, 2026

Setting Up Stripe for Permit Invoice Payments

Connect Stripe so applicants can pay permit invoices online by card or ACH.Aug 28, 2026

Community risk reduction

1 article

Public CRR Request Forms

Request forms residents fill out — smoke alarm installs, home safety visits, car seat checks — then triage and log the work.Aug 28, 2026

Communications

2 articles

Log Books

Written station logs and form reports, with separate submission and review access, private drafts, and published forms.Oct 18, 2026

Incident & Accident Report Form

A worked example: private report access, conditional questions, witnesses, publishing, and submitting an accident report.Oct 4, 2026