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Answers for the station and the rig.

42 guides, written by the people who built the software.

Getting started

5 articles

Joining Your Department

Find your department at signup and ask to join, approve requests, share invite links, or set up a department for the first time.Aug 31, 2026

Understanding Permissions & Groups

Control who can see and edit what in your department using roles, permissions, and groups.Sep 11, 2026

Install as an App

Add Command Established to your home screen or dock on any device — no app store required.Aug 28, 2026

Keyboard Shortcuts

Jump to any module, search everything, and save forms without touching the mouse — every shortcut in one place.Aug 26, 2026

Using the App Without Cell Service

What data is available without a connection and how to keep it fresh.Aug 28, 2026

NERIS integration

8 articles

How to Enroll Command Established in NERIS

Step-by-step guide for enrolling Command Established as a third-party integration in your NERIS account.Jun 15, 2025

Incident Review Workflow

How incidents move from draft through review, NERIS submission, locking, and post-submission corrections.Aug 28, 2026

NERIS Incident Reporting: A Start-to-Finish Guide

Fill out an incident report so it's ready for NERIS — from dispatch times through submission and updates.Sep 7, 2026

How to Code Fireworks-Related Incidents in NERIS

Code fireworks-related fires, injuries, and citizen complaints consistently, based on NERIS Navigator guidance.Jul 3, 2026

How POVs Are Reported to NERIS

Track who rode in which personal vehicle, and report POV response the way NERIS guidance recommends.Aug 28, 2026

Dispatched but Nobody Responded

What to record when the tones dropped and no unit went, including medical calls EMS handled, so NERIS gets the truth.Sep 4, 2026

Incident Personnel and Call Credit

Apparatus crews, POV responders, and members who covered the station — and what each one counts toward.Sep 7, 2026

Mutual Aid Incidents from NERIS

View incidents where another department named yours as the jurisdiction of record, synced read-only from NERIS.Aug 31, 2026

Training & skills

5 articles

Training Management Best Practices

Build your training program, track certifications, prepare for ISO audits, and keep every hour documented.Sep 7, 2026

Certifications & Expiration Tracking

Record member credentials, attach certificate documents, and filter the roster by expiration window.Aug 31, 2026

Bulk Certificate Upload

Upload up to 25 certificate PDFs or images at once — AI extracts the details and matches members, you review and approve.Aug 31, 2026

Skill Check-Offs

Record what your members can do — batch sign-offs after training sessions and individual check-offs.Sep 7, 2026

Compliance Programs

Evaluate members against configurable requirements — training hours, call counts, certifications — with live pass/fail status.Sep 7, 2026

Check-offs & inspections

2 articles

Check-Off Templates

Reusable checklists for daily apparatus checks, SCBA inspections, and equipment inventories.Sep 10, 2026

QR Codes + Check-Offs

Pair QR codes with check-off templates to put daily checks right where the work happens.Aug 28, 2026

Inventory & maintenance

4 articles

Pre-Plan Reviews: Assign, Track, Print in Bulk

Assign pre-plan reviews to a crew or a person, see who gets reminded, and batch-print pre-plans.Sep 7, 2026

Work Orders for Fire Department Operations

Manage maintenance tasks, equipment inspections, recurring schedules, and vendor tracking with work orders.Sep 7, 2026

Inventory Management Best Practices

Organize, track, and maintain your department's equipment — from SCBA compliance to ISO audit readiness.Sep 8, 2026

Inventory Inspections & Compliance

Record routine checks and batch tests, manage SCBA deadlines, and understand exactly how next-due dates update.Sep 8, 2026

Scheduling & payroll

4 articles

Scheduling: Shift Patterns, Platoons & Time-Off

Set up rotation patterns, platoon assignments, time-off requests, and staffing requirements.Sep 9, 2026

Duty Crews: Signups & Officer Assignments

Set up crews, sign up or request a shift, publish assignments, and know who gets notified.Sep 9, 2026

Running Payroll Reports

Per-person time-sheet reports for any pay period, with a CSV that drops straight into your payroll processor.Apr 17, 2026

LOSAP Points Tracking

Configure categories, point values, caps, and thresholds to match your municipality’s length-of-service award plan.Sep 7, 2026

Administration

4 articles

Custom Fields

Add dropdown fields to department records, manage choices, and find records using custom field filters.Sep 7, 2026

Managing Personnel Ranks

Create and assign rank titles, then use them to determine who is included in a compliance program.Sep 7, 2026

Understanding the Activity Log

Track every change made in your department — who edited what, when, and exactly what changed.Aug 28, 2026

Medical Clearances & Employment History

Track physicals, duty restrictions, hires, leaves, and separations on each member's profile, with the paperwork attached.Sep 11, 2026

Importing & exporting data

2 articles

Bulk Data Import

Move inventory, hydrants, and more in from spreadsheets with AI-assisted column mapping — and export it all back out.Aug 31, 2026

Bulk Certificate Upload

Upload up to 25 certificate PDFs or images at once — AI extracts the details and matches members, you review and approve.Aug 31, 2026

Notifications

2 articles

Enable Push Notifications

Incident alerts, assignments, and reminders on your phone, tablet, or computer — even when the app is closed.Aug 28, 2026

Notification Emails and Digests

Which notification emails arrive right away, which ones are bundled into a single digest, and why.Sep 9, 2026

Integrations

1 article

Set Up CAD Email Integration

Connect your dispatch system so CAD emails automatically create incidents — no manual data entry.Sep 7, 2026

Dashboards & displays

1 article

Set Up a Station Board Wall Display

A full-screen firehouse dashboard with live weather, announcements, readiness, and active-incident alerts.Aug 31, 2026

Hydrants

1 article

Adopt-a-Hydrant & Hydrant Directions

Let residents adopt hydrants from your public portal, manage the roster, and get driving directions to any hydrant.Aug 28, 2026

Permits

2 articles

Permits: Setup, Applications & Payments

Permit types, fee schedules, public application forms, review workflow, and online payments.Sep 7, 2026

Setting Up Stripe for Permit Invoice Payments

Connect Stripe so applicants can pay permit invoices online by card or ACH.Aug 28, 2026

Community risk reduction

1 article

Public CRR Request Forms

Request forms residents fill out — smoke alarm installs, home safety visits, car seat checks — then triage and log the work.Aug 28, 2026

Communications

1 article

Log Books

Station activity, shift pass-ons, command notes, and announcements — with restricted access, @-mentions, and acknowledgements.Sep 7, 2026